PRIVACY POLICY

Huntington St. Buyers Agents (“HSBA”, “We”, “Us”) is committed to respecting your right to privacy and protecting your personal information.

We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

We will ensure that all officers, employees, and subcontractors are aware of and understand Huntington St. Buyers Agents’ obligations as well as their own obligations under the Act. We will achieve this through the provision of training and by maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed, or disposed of improperly.

This Policy applies to all your dealings with us, whether in person, via telephone, email, correspondence, or our website.

THE PURPOSE OF THIS POLICY IS TO:

Give you a better and more complete understanding of the kinds of personal information we collect and hold;
Clearly and concisely communicate how and when we collect, disclose, use, store, and otherwise handle personal information;
Inform you about the purposes for which we collect, hold, use, and disclose personal information;
Provide you with information about how you may access your personal information and seek correction of your personal information;
Provide you with information about how you may make a complaint, and how we will deal with any such complaint;
Advise you of the circumstances in which we are likely to disclose personal information to ant relevant recipients; and
Enhance the transparency of our operations.

For the purpose of this Policy, the following terms will have the meanings attributed to them by section 6 of the Act:

Health information means:
(a) Information or an opinion about:
(i) The health or disability (at any time) of an individual; or
(ii) An individual’s expressed wishes about the future provision of health services to him or her; or
(iii) A health service provided, or to be provided, to an individual;
that is also personal information; or
(b) Other personal information collected to provide, or in providing, a health service; or
(c) Other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or
(d) Genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information means:
(a) Information or an opinion about an individual’s:
(i)            Racial or ethnic origin; or
(ii)           Political opinions; or
(iii)          Membership of a political association; or
(iv)         Religious beliefs or affiliations; or
(v)          Philosophical beliefs; or
(vi)         Membership of a professional or trade association; or
(vii)        Membership of a trade union; or
(viii)       Sexual orientation or practices; or
(ix)         Criminal record
that is also personal information; or
(b) Health information about an individual; or
(c) Genetic information about an individual that is not otherwise health information; or
(d) Biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(e) Biometric templates.

COLLECTION OF PERSONAL INFORMATION

Whenever you deal with Huntington St. Buyers Agents, we will collect personal information to provide or prospectively provide services and products to you. Such services and products include:

Buyers Advocate services
Advisory services;
Complaint resolution services;
Updates about events, products, and services which may be of interest to you;
Other products and services you may wish to purchase.

We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect includes but is not limited to:

Full Name
Date of birth
Residential address
Business address
Postal address
Email address
Home telephone number
Work telephone number
Mobile telephone number
Financial information including names of bank, mortgage broker or financial institutions.

We will not ordinarily ask you to provide sensitive information however, we will only collect sensitive information in circumstances where:

It is reasonably necessary for one or more of the services we provide or functions we carry out; and
You consent to the collection of the information

We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website.

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.

USE AND DISCLOSURE OF PERSONAL INFORMATION

Personal information collected by Huntington St. Buyers Agents will ordinarily be used for the following purposes:

Preparing contracts of sale & other relevant sales documentation, registering to bid at auction
Providing a relevant service or product as requested or ordered;
Marketing of products and services to you.

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:

Organisations who are selling real estate (during a negotiation or exchange of contract)
Your conveyancer and other relevant third parties involved in the purchasing process
Persons or organisations involved in providing, managing or administering products or services, including independent contractors engaged by you or us on your behalf.
Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.

We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:

You have consented.
You would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies.
It is otherwise required or authorised by law.
It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. Police).

Like many other businesses in Australia, HSBA may rely on third party suppliers or contractors to provide specialised services such as web hosting, cloud computing technology and data storage services. If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles. We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements.

MARKETING OUR PRODUCTS AND SERVICES

Huntington St. Buyers Agents may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you.

ACCURACY OF PERSONAL INFORMATION

Huntington St. Buyers Agents will take reasonable steps to ensure that all personal information it collects, uses, or discloses is accurate, complete, and up-to-date.

If you believe your personal information is not accurate, complete or up-to-date, please contact us.

SECURITY

Your personal information may be stored in hard copy documents or electronically. Huntington St. Buyers Agents is committed to keeping your personal information secure and safe. Some of the ways we do this are:

Requiring employees and contractors to enter into confidentiality agreements;
Security measures for access to our computer systems;
Providing a discreet environment for confidential discussions;
Security measures for our websites;
Anti-spam, anti-virus, and anti-malware software.

We will review and update our security measures from time to time.

In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.

YOUR PRIVACY ON THE INTERNET

Huntington St. Buyers Agents takes care to ensure that the information you provide to us via our website is protected. You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

You may contact us by mail or email as follows:

Mail: PO Box 5253 Maroochydore BC QLD 4558

Email: paula@huntington.com.au

COMPLAINTS

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Huntington St. Buyers Agents (see the Contact Us section for more information).

We will acknowledge receipt of a complaint within 2 business days.

We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:

Mail:

Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001

Email: enquiries@oaic.gov.au
Phone: 1300 363 992

REVIEW

This policy is to be reviewed as follows:

Annually as a minimum;
Following an information security incident;
Following significant changes to our systems;
Following changes to the relevant State and Commonwealth legislation.

Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.

PRIVACY POLICY

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